Tip You give all this info but the real truth is even if you use paypal shipping labels if thers is NO TRACKING the seller is shit out luck and the BUYERS are using this day in day out to scam sellers of items and they then you have Ebay taking the side of the BUYER and they get ther money back and the item. 4 Reasons for an "Item Not Received" Case The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. It's possible that your item may still arrive after you've been issued a refund. Try not to feel cheated and realize that buyer complaint is a nasty part of having to do online business. Find your item and then you can open an item not received case. I originally bought an item on ebay US from a seller in Tampa Florida on 5th March 2020. Hope this is the correct place for this but I'm looking for advice on the list of events below: I tried filing today but ebay says I have to wait until July 21st. Item not received. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. 1.a Check the order status and see if the item shows delivered. Fine, I replied, “Okay, thanks for letting me know.” Today I received another message that they had canceled it, but when I checked the actual cancellation details, the reason they gave was, “Buyer asked to cancel the item in the order.” Sign in to see your requests and cases. If your item hasn't arrived yet it may still be in transit, so the … If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. In eBay's opinion, you have done everything you can before the postal service has possession of the package. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. I bought the item on May 27 and it still hasn't showed. It usually takes 3 to 5 business days for a PayPal refund to go through. Using one of those two services provided to you ensures that you have done everything possible from your end to ensure the buyer's package is en route to the address the buyer provided. The problem is resolved if you've received the item and it's as described, or you've received a refund. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You can choose to either: Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. Use TAB key to navigate results. You have the option of adding a message to the seller. I shipped a package to India using PayPal shipping and Internation Priority USPS shipping. I was advised of the sale via my PayPal account and posted the item as there was a confirmed payment. Are you a seller looking to respond to an item not received case? Your requests and cases. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. If the buyer is questionable and receives another report in the future, eBay can go back and remove negative feedback if they didn't remove it before. What to do when a buyer doesn't pay. The sold the item with free shipping and shipped via Canada Post International Ground going to Europe. Tracking information shows the item out for delivery on 12/16, and that's the last activity. What to do when you don't receive your item or it's not as described. Shop by category. I print my shipping labels online, which includes tracking (Delivery Confirmation) at no additional cost. It has almost been a month and still not received. I bought an item for $300 on 12/6, seller shipped in less than 72 hours later. Something went wrong. Tip Whether you are an eBay newbie or an experienced high volume seller, you are most likely going to experience an "item not delivered" case at some point. If your eBay payment is complete, but you didn't receive your item, it's not as described or the auction got canceled, you'll need to file a dispute. 3 days later the buyer contacted me to say that she could not see her purchase on eBay either. Back around the 12th of Sep, it said it had cleared customs. Check your item's delivery information. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . To answer the question that most sellers may have: if you have used one of the two services mentioned above and the tracking information shows that the item was delivered, you are protected by eBay's seller protection program and are not required to refund the buyer. 2.b. Send a message to your buyer, provide empathy, stating that you will do your best to resolve this dispute for them. Let us know. Member: Joined: Jan Tue 07, 2020 1:41 am Posts: 3452 Location: Fenton, MI 48430 It is well known USPS has been losing items of late. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Posted: Oct Fri 23, 2020 11:57 pm . We'll make sure you either receive the item you ordered, or get your money back. I buyer opened an item not received case for an item shipped Small Packets International - Ground. There are four possible reasons you will experience an "item not received" case, which I will elaborate upon in the following segments. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. The seller couldn't or … C $4.31. If the postal tracking record states that the item was delivered, I'm afraid you won't get any money back through eBay or Paypal. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Opening a case with the postal carrier involved. Most sellers welcome the opportunity to work … What is the eBay Money Back Guarantee? 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